Integrating the Cyber Score with GoHighLevel

You will need

• Active Iceberg Cyber account
• GoHighLevel account with admin access
• Permission to connect third-party apps to GoHighLevel
• The Team owner if you are using Iceberg Cyber with your team

Understanding the GoHighLevel Integration

When you connect Cyber Score to GoHighLevel, your contacts are automatically enriched with with cyber sales intelligence. Every time you add or update a contact in GoHighLevel, we will add valuable cyber sales intelligence to the contact record.

IMPORTANT: For Team Owners and Agencies

If you are running an agency with multiple sub-accounts, it's important that the Team Owner of each sub-account connects the GoHighLevel account with Iceberg Cyber. Each sub-account will need to connect the integration separately and the Team Owner should be the one to initiate the connection to ensure Team credits are used to process Cyber Score requests.

If you are using Iceberg Cyber as a team (not as part of an agency), the Team Owner should follow these instructions so that credits are consumed from the Team account.

How to Connect Cyber Score to GoHighLevel

1. Log in to your Iceberg Cyber account
​     Note: If you are using Iceberg Cyber as a team, the Team Owner should follow these instructions so that credits are consumed from the Team account. If you are an agency, each of your sub-accounts will need to follow this process.

2. Click on Integrations from the navigation menu

3. On the GoHighLevel integration click Learn more

4. Review the integration details and click Connect to begin the connection process

5. You will be redirected to the GoHighLevel login page

6. Review the access permissions requested by Cyber Score

7. Scroll down to the bottom of the page and click Next

8. The integration is now connected

Expected Result

Your Cyber Score account is now connected to GoHighLevel. You can now proceed to configure automation workflows to automatically request Cyber Scores for your contacts.

Setting Up Automation Workflows

To use the integration effectively, you need to create an automation workflow that triggers Cyber Score requests when specific events occur. This workflow will automatically enrich your contacts with Cyber Score data.

Automation Workflow Configuration

The automation workflow should include the following components:

Workflow Triggers (to initiate Cyber Score automation)

1. Contact Created
This trigger activates when a new contact is added to GoHighLevel

2. Contact Email Changed

This trigger activates when a contact's email address is updated

3. New Cyber Score Requested

This trigger activates when a Cyber Score is requested for a contact

Filter Out Generic Email Addresses

To ensure you only receive relevant Cyber Score data, it's important to filter out contacts with generic email addresses (such as @gmail.com, @yahoo.com, @outlook.com, etc.). These personal email addresses don't represent business domains and won't return meaningful cyber sales intelligence.

1. Create a Condition and under ACTION NAME call it "Check For Generic Emails"

2. In the Select drop-down, click Contact Details

3. Then click Email

4. Change the Select Operator to Does not contain

5. In the Input field put the email domain you want to filter out (i.e. @gmail.com)

6. To add more domains, make sure the AND/OR is switched to AND and then click the (+) plus symbol

7. Repeat steps 1-6 with the following generic email domains. Feel free to add more if necessary.

• @gmail.com
• @yahoo.com
• @hotmail.com
• @outlook.com
• @msn.com
• @icloud.com
• @me.com
• @mac.com
• @zoho.com
• @proton.me
• @pm.me
• @aol.com

8. It should look something like this once you're done.

Wait Time for New Contacts

GoHighLevel can take a few minutes to process new contacts. To properly handle that processing time, you will need to add a conditional wait time if the workflow is triggered by a new contact being added.

1. Create a Condition to check if the Workflow Trigger is Contact Created

2. If the condition is true, add a Wait period of 10 minutes

Workflow Webhook

The last step in the workflow for both conditions, should be a webhook that sends the request to Iceberg Cyber.

Method: POST
​URL: https://integrations.icebergcyber.com/gohl/webhook

Expected Result

When the workflow is properly configured and published, any of the three trigger events will automatically send a request to Cyber Score to enrich the contact with cyber sales intelligence.

How to Create a Custom Folder for Cyber Score Fields

Note: You should do this after the app has been installed on the sub-account and the custom fields have been created in GoHighLevel.

1. In a Sub-Account view, click on Settings

2. Click on Custom Fields .from the side menu

3. Click on the Folders tab

4. Click Add Folder

5. Enter Cyber Score (or your preferred name) in the Folder Name field

6. Select Contact from the Select Object dropdown

7. Click Save

8. Click on the All Fields tab

9. Search for and select all 8 of the following fields:

• Cyber Score
• Company Dark Web Breaches (# of Breaches)
• Request Cyber Score
• Branded Cyber Score URL
• Unlocked Branded Cyber Score URL
• Internal Cyber Score URL
• Email Impersonation Test
• Company Domain

10. Click Bulk Actions

11. Click Move to Group

12. Under Select Folder, choose the folder you just created

13. Click Move

Expected Result

All of the Cyber Score sales intelligence is now organized under the Cyber Score folder in your contact record.

Using Snapshots to Share Workflows and Custom Folders

If you're running an agency with multiple sub-accounts, you can create the above automation workflow and custom folder in one account and then use a Snapshot of that account to share it with all your other sub-accounts. This saves time and ensures consistency across all accounts. Follow these steps to deploy the Cyber Score workflow to all your sub-accounts:

Step 1: Create a Snapshot

1. Switch to the Agency View from the navigation menu

2. Click on Account Snapshots from the left sidebar

3. Click Create New Snapshot

4. Enter a descriptive name for your snapshot (e.g., "Cyber Score")

5. From the Sub-Account dropdown, select the sub-account where you created the original Cyber Score workflow

6. Click Next

7. Once it's done loading, scroll down the List of Assets

8. Click the + (plus) icon next to Custom Values

9. Check the select box next to the Cyber Score folder you created

10. Scroll down a little further

11. Click the + (plus) icon next to Workflow to expand the workflow section

12. Check the select box next to the Cyber Score Workflow you created

13. Click Proceed

Expected Result

Your Cyber Score workflow snapshot has been created and is ready to be deployed to other sub-accounts.

Step 2: Load Snapshot to Sub-Accounts

For each client sub-account where you want to add the Cyber Score workflow:

1. Navigate to Sub-Accounts from the left sidebar

2. Click the three dots (⋮) next to the sub-account you want to add the workflow to

3. Select Manage Client from the dropdown menu

4. Click Actions in the top right corner

5. Select Load Snapshot from the dropdown

6. From the "Pick a snapshot" dropdown, select the Cyber Score snapshot you just created

7. Click Proceed

8. Review the assets to be pushed. Verify that:

1. Under Custom Values, the Cyber Score folder is selected
2. Under Workflow, the Cyber Score Workflow is selected

9. Click Proceed

10. On the Checking for conflicts screen, select the sub-account(s) you want to load the snapshot to and click Proceed

11. In the confirmation dialog, type "Confirm" in the text field

12. Click Proceed

Expected Result

The Cyber Score workflow and folder have been successfully deployed to the selected sub-account(s). The workflow will appear in that sub-account(s) shortly.
​

How to View Cyber Score Data in GoHighLevel

Once the integration is active and the automation workflow is configured, Cyber Score data will be automatically enrich your GoHighLevel contact records.

1. Switch to a sub-account from the side menu

2. Click on Contacts

3. Click the + (plus) sign to add a new contact, or select an existing contact

4. Click on a contact to view their details

5. Expand the contact's Additional Info section

6. Once the domain is processed, the contact will be enriched with Cyber Score sales intelligence

Requesting Cyber Scores for Existing Contacts

To request Cyber Scores for contacts that were added before the integration was activated:

1. Open the contact record and open Additional Info

2. Locate the Request Cyber Score field

3. Switch the value to Yes

4. Click Save

Expected Result

The Cyber Score data will populate automatically for that contact as soon as it's processed. All the Cyber Score fields will be updated with the latest cyber sales intelligence.

How to Disconnect GoHighLevel from Cyber Score

1. Navigate to the Iceberg Cyber app

2. Click on Integrations from the side menu

3. Click on the 🛈 (info) button on GoHighLevel

4. Click the Settings button (gear icon) in the top right corner

5. Click Disconnect

Expected Result

The integration is removed. Cyber Score will no longer automatically enrich GoHighLevel contacts with cyber sales intelligence. Any existing Cyber Score data in your GoHighLevel contacts will remain, but new contacts will not be enriched.