Matt Daniel scaled All In IT in Katy, TX from 3 to 11 employees in just 18 months. But it's not just fast hiring - it's structure. Matt breaks down how EOS helped him organize that growth, and why separating field techs from the help desk was the turning point. Dave Primley adds the reality of shifting from a 25-year technical career into a pure sales role. If you're trying to scale an MSP without the chaos, All In IT is worth studying.