Scott Woods runs ITS in Southern California on a blend you don't see often: a high-performance culture wrapped in old-school relationship building. But it's not just the tour - it's a mindset shift. Scott walks us through ITS headquarters and opens up about the hard move from a technical operations role into sales leadership. He breaks down the "engineer brain" that quietly holds MSP growth back, and why getting face-to-face with clients still wins in a digital world. If you're an engineer trying to grow past the tech, ITS is worth studying.
